Personal information regarding credit card payments will be destroyed after payment is complete and will not be used for any purposes other than to fill the individual order placed. Contact information will not be shared with any other agency, and will only be used by Sunrise Science Products to occasionally communicate technical updates or other product information deemed of interest. If at any time you decide you do not want to be contacted by Sunrise Science Products for reasons relating to items that have not been purchased, please contact us and we will update your preferences.
Shipping & Delivery
Charges for Shipping & Handling vary by product line, delivery location and speed of service. Shipments within North America will ship standard/best way unless arrangements are made for expedited service before the order is finalized. For shipments to other countries, expedited/priority shipping is chosen if the cost is within $10.00 of economy service. All duties, fees and taxes are the responsibility of the customer.
Sunrise Science Products charges sales tax for orders shipped to California unless a resale permit is received prior to receipt of your order. Beginning August of 2019, sales tax will also be collected on orders shipping to Tennessee.
Any concerns you have about our products matter greatly to us and we are here to help you troubleshoot problems quickly and thoroughly. If for any reason you believe an item is not performing to our standards, contact us for technical support within 30 days of receiving the product. We will do the best we can to ensure you have a positive interaction with our company, move forward with a replacement or more appropriate product, and feel confident in our ability to support you.
Please be certain the item you order is the one you want. Not all products can be returned once shipped, and all returned products may be subject to a return charge of 25% of the list price or $25.00, whichever is greater. Shipping charges will not be refunded for items ordered in error. If you have any questions before placing your order, please contact us so we can help you decide. All orders are carefully checked and packed for undamaged transport to the customer. Please report any shortage or damage to our Customer Service Department within 12 days from the date of shipment. In the event of damage, please keep all original packaging material and send us a photo if possible.
If after our conversation we agree a return is necessary, you will receive shipping instructions and a Return Goods Authorization (RGA) number. Replacements or refunds for products returned without this number are not guaranteed.
Our Customer Service team works in a variety of time zones across the US. If you don’t reach us immediately, we promise that wherever we are, and wherever you are, you will hear back from us the same or next business day.
Payment Terms, Fees and Pricing
Payment in U.S. Dollars is due within 30 days for established accounts. We love new, small companies and will be happy to ship to any address on a credit card after we find out a bit more about you. Orders from the US and Canada may be paid by credit card, ACH, or check drawn on a US bank. Orders from outside North America may be paid by credit card or wire transfer. Customer is responsible for paying the invoice in full and covering all fees from the originating bank. A wire transfer fee of $45 may apply if we don’t receive the full amount due. Other fees may apply for delivery to certain locations, for using a non-standard courier, or for shipping collect. Please contact our Customer Service Department for details. Invoices overdue by 6 months are subject to collections and/or interest fees. Prices are subject to change without notice, but we really try not to do this unless our costs rise dramatically and unexpectedly.
Copyright and Trademark Information
All content included or available in documents or on our website, including design, text, graphics, interfaces, and the selection and arrangements thereof is the property of Sunrise Science Products, Inc. Any use of materials in our documents or on our website, including reproduction, modification, distribution, any form of data extraction or data mining, or other commercial exploitation of any kind, without prior written permission of an authorized officer of Sunrise Science Products, Inc. is strictly prohibited. Users agree that they will not use any robot, spider, or other automatic device, or manual process to monitor or copy our web pages or the content contained therein without prior written permission of an authorized officer of Sunrise Science Products, Inc. EZ-Plate and L-Boost are trademarks of Sunrise Science Products, Inc. Sunrise Science Products’ trademarks may not be used in connection with any product or service that is not provided by Sunrise Science Products, Inc., in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Sunrise Science Products, Inc. All other trademarks displayed by Sunrise Science Products, Inc. are the trademarks of their respective owners. With the exception of our distributed product lines and Distributor Partners, use of those trademarks constitutes neither an endorsement nor a recommendation of those Vendors and is not intended to imply, directly or indirectly, that those Vendors endorse or have any affiliation with Sunrise Science Products, Inc.
Product Use Limitation & Warranty
All products from Sunrise Science Products, Inc. are for research use only. The purchase of Sunrise Science Products, Inc. products does not grant any right to the Buyer to reproduce, modify or repackage the products, or any derivative thereof, for resale to third parties. Sunrise Science Products, Inc. products are sold as is. Sunrise Science Products, Inc. makes no expressed or implied warranty of any kind, including, but not limited to, implied warranties of merchantability or fitness for any particular purpose. By accepting any and all Sunrise Science Products Inc. products, Buyer indemnifies and holds Sunrise Science Products Inc. harmless against, and assumes all liability for, the consequence of the products’ use or misuse by the Buyer, its employees or others. Buyer’s exclusive remedy and Sunrise Science Products’ sole liability hereunder, shall be limited to product credits, refund of the purchase price, or replacement of all materials that do not meet our specifications. The choice of remedy lies with Sunrise Science Products, Inc.